Terms of Service
TERMS & CONDITIONS
1. Privacy Policy
1.1 For information on how we collect, use, disclose, and process your personal data, please refer to our Privacy Policy.
2. The Legal Stuff
2.1 Company Identity: LVSB BVBA, Mechelsesteenweg 17, 2018 Antwerpen | Email: info@theivoryclub.be | TVA: BE 0680.420.356
2.2 The Ivory Club will handle all orders and personal customer data in compliance with the General Data Protection Regulation (GDPR).
2.3 In case of any dispute, the courts of the district where the obligations in question arose or were to be executed shall have jurisdiction. Belgian law applies to this agreement.
2.4 If we cannot fulfill the agreement due to force majeure, strikes, lockouts, or other unforeseen events, we reserve the right to terminate the agreement without requiring compensation.
2.5 We may consider the agreement terminated if the customer becomes bankrupt or is evidently insolvent, without prior notice.
2.6 Our website, including text, photos, names, logos, and all communications, is protected by intellectual property rights owned by our suppliers or other stakeholders.
3. Bridal Orders In-Store
3.1 Except where specified on the invoice or order form (with customer’s signed agreement), the conditions listed below apply exclusively.
3.2 The specifications and price quotes are based on current wage, material, and service costs. If these costs change independently of the seller, we reserve the right to adjust prices proportionately. Customers may cancel the order within eight days after being notified of the price change.
3.3 Any complaints regarding delivery must be made within eight days of delivery, before the goods are used or resold.
3.4 Any protest against the invoice must be made in writing within eight days of the invoice date, providing the invoice number and date.
3.5 Unless otherwise agreed, invoices are payable immediately in cash.
3.6 Upon purchase, the customer is required to pay 60% of the total sales price. The remaining 40% is due when the goods are collected, unless otherwise agreed.
3.7 Orders will only be placed once the agreement is finalized and the first 60% payment is received.
3.8 Payment is considered complete once the amount is credited to The Ivory Club’s bank account.
3.9 Orders may be canceled by the customer up until the end of the day the order was placed. After that, the customer will owe the full amount if the order is canceled.
3.10 Goods cannot be exchanged.
3.11 Once an order is placed, size or model changes cannot be made.
3.12 All prices are quoted in euros.
3.13 Prices do not include additional costs (e.g., packaging, transport, insurance, travel, accommodation, shipping, handling, or rush order fees) unless otherwise specified in writing.
3.14 Any adjustments made to the goods after ordering will incur additional charges, which will be added to the final sales price.
3.15 Adjustments to delivered products can be made at The Ivory Club’s workshops by our qualified staff. The customer assumes full responsibility for these adjustments, excluding gross negligence or intent. Costs of adjustments will be borne by the customer. The Ivory Club is not liable for modifications made by anyone other than our staff, except in cases of gross error or intent.
3.16 Late payments will incur statutory interest, and a flat-rate compensation of 10% on the outstanding amount will be charged.
3.17 A flat-rate compensation of 10% is also due in the case of late delivery not caused by force majeure.
3.18 The Ivory Club will release goods only when the invoice has been paid in full. Ownership of the goods remains with The Ivory Club until full payment is made.
3.19 If the customer does not collect the goods on the agreed date, The Ivory Club may terminate the agreement after 15 days without prior notice. Storage costs will be at the customer's expense and risk.
3.20 For services, a 60% payment is required upon purchase, with the remaining 40% due upon delivery or completion.
3.21 In case of non-payment, we reserve the right to halt further deliveries, performances, or services. Non-payment may also result in the termination of the agreement for both completed and pending parts of the order.
3.22 Goods are shipped at the buyer’s risk, except in cases of intent or gross negligence by the carrier. Shipping costs are generally the buyer's responsibility unless specified otherwise.
4. The Ivory Club E-Shop Specifications
4.1 Except where otherwise specified on the invoice or order form, the conditions listed below apply exclusively.
4.2 Specifications and price quotes are based on current wage, material, and service costs. If costs change independently of the seller, we reserve the right to adjust prices accordingly. The customer may cancel the order within eight days of being notified of the price change.
4.3 Complaints about shipping or delivery must be made within eight days after receipt and before the goods are used or resold.
4.4 Any protest against the order must be made in writing within eight days of order confirmation, including the order number and date.
4.5 Goods are only ordered after the agreement is finalized and full payment (100%) is received.
4.6 Payment is considered complete once credited to The Ivory Club’s bank account.
4.7 Prices are in euros and exclusive of additional costs (e.g., packaging, transport, rush orders) unless otherwise specified.
4.8 The Ivory Club will release goods only when the invoice has been paid in full. Ownership of the goods remains with The Ivory Club until full payment is made.
4.9 In case of non-payment, The Ivory Club reserves the right to stop further deliveries, services, and performances. We may also consider the agreement legally dissolved, in whole or part.
4.10 Goods are shipped at the buyer’s risk, except in cases of intent or gross negligence by the carrier. Shipping costs are typically the buyer’s responsibility.
4.11 If you have complaints about our webshop services, please contact us at info@theivoryclub.be. We will strive to resolve your complaint within seven business days.
4.12 We guarantee that all products will match your order and meet the normal expectations for their specifications.
4.13 If a product is defective or significantly deviates from the description, customers may request a refund by contacting info@theivoryclub.be with appropriate supporting documentation.
Please note: This does not apply to Sample Sale items, which are explicitly sold as-is. As these pieces have been previously used for fittings or showroom display, they may exhibit minor imperfections or signs of wear (such as fabric pulls, loose threads, or slight discoloration). These characteristics are inherent to the sample and do not qualify as defects or grounds for a refund. Customers who would like further clarification on a sample's condition prior to purchase are encouraged to reach out in advance. If no such inquiry is made, we will consider the buyer to have accepted the sample's condition as-is.
Please also note: The purchase of a sample is binding, and it is not possible to return dresses from the sample sale.
5. Shipping & Delivery (E-Commerce Only)
5.1 All goods are shipped at the buyer’s risk, except in cases of intent or gross negligence by the carrier. Transport costs are generally the buyer's responsibility unless otherwise specified.
5.2 The Ivory Club is not responsible for errors made by the customer regarding the delivery or billing address, nor for delays or issues arising from such errors.
5.3 When a product is in stock, delivery will occur within 3–5 business days. This schedule is an estimate and not binding. Deliveries occur during office hours, Monday through Friday (except holidays).
5.4 If a product is out of stock, the consumer will be notified of the new expected delivery date. If the consumer disagrees with the delay, they can cancel the order or select an alternative product. Refunds will be processed for canceled orders, or a new invoice will be issued for alternative products.
5.5 If The Ivory Club is unable to deliver within the agreed timeframe, you will be notified before the delivery term expires. You can then cancel the order, and a refund will be issued within 30 days.
5.6 The Ivory Club is not responsible for any consequential damage caused by late or non-delivery by the courier.
6. Returns & Exchange (E-Commerce Only)
6.1 Except for Sample Sale dresses, veils, and gift cards (which are final sale), we accept returns and exchanges if requests are made within 14 days of receiving the order. Please contact us at info@theivoryclub.be with your order details and item(s) you wish to return or exchange.
Please note: Items purchased in the Sample Sale category are final sale and non-returnable. Due to their nature as showroom pieces, these items may show signs of wear, which are not considered defects. By completing the purchase, the customer acknowledges and accepts these terms.
6.2 Once we receive the returned items, we will process the refund as soon as possible. Refunds will be issued to the original form of payment, excluding the delivery costs. The cost of returning items will not be reimbursed. If a discount or promotion was applied to the order, the refund will reflect the amount actually paid.
7. Limitation of Liability
The Ivory Club shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is strictly limited to the value of the purchased product, unless in cases of gross negligence or intent.