Terms of Service

1. PRIVACY POLICY

1.1 Please refer to our Privacy Policy for information about how we collect, use, disclose and otherwise process information about you.

2. THE LEGAL STUFF

2.1 Identity of the company | LVSB BVBA , Mechelsesteenweg 17, 2018 Antwerpen | Email: info@theivoryclub.be | TVA: BE 0680.420.3563.1

2.2 The Ivory Club will handle all orders and related personal details of your customers in accordance with the provisions of the GDPR (general data protection regulation)

2.3 In the event of a dispute, the courts or the justice of the peace are territorially competent in the place where the obligations (on which the dispute arises, or one of them) arose or where they have been or are to be executed. Belgian law applies to this agreement.

2.4 If we are unable to execute the agreement as a result of force majeure, strike, lock-out and suchlike, we reserve the right to terminate the agreement without any compensation being required.

2.5 We also reserve the right to consider the agreement to be terminated by operation of law and without prior notice of default in the event of bankruptcy or apparent insolvency of the customer.

2.6 Our website, text, photos, names, logo’s and in general every communication is protected by intellectual property rights that are with our suppliers or other stakeholders.

3. SPECIFICATIONS FOR BRIDAL ORDERS IN STORE

3.1 Except special conditions stated on the front of the invoice or the order form and signed for agreement by the customer, only and to the exclusion of any other, the conditions apply which are listed below.

3.2 The specifications and price quotations are based on current values ​​of wages, materials and services. If these changes are made independently of the will of the seller, they reserve the right to adjust prices in a proportionate way. The customer has the right to cancel the agreement within eight days after he has been notified of this price change.

3.3 Complaints regarding delivery must reach us within eight days after delivery and in any case for the use or the resale of the goods.

3.4 Any protest against the invoice must be made in writing within eight days after the invoice date. You are requested to state the date and number of the invoice.

3.5 All invoices are payable in cash, unless otherwise stipulated.

3.6 At the time of purchase, the customer pays 60% of the total sales price of the goods. The remaining 40% ​​of the total sales price is paid when the goods are collected, unless agreed otherwise.

3.7 The goods are only ordered after the conclusion of the agreement and payment of the first 60% of the invoice.

3.8 Payment of an amount has taken place at the moment that this is credited to a bank account of The Ivory Club.

3.9 If the customer places an order, it will be revocable at the latest until the end of the day of order. Afterwards, in case of a cancellation of the purchase, the customer will always owe the full amount of the product to The Ivory Club.

3.10 The goods can not be exchanged.

3.11 After The Ivory Club has ordered the product, the size or model can not be changed.

3.12 All prices are in euros.

3.13 The Price used by The Ivory Club is exclusive of costs that may be incurred in connection with the (execution of the) agreement (for example, entertainment, packaging, transport, insurance, travel and accommodation costs, shipping and handling costs, costs). for a rush order, unless indicated otherwise in writing.

3.14 If adjustments have to be made to the goods after they have been adjusted and ordered by the customer, these adjustments will be charged separately by The Ivory Club on top of the selling price of the sold goods.

3.15 If the customer wishes adjustments to the delivered products of The Ivory Club, these adjustments can be made in the workshops of The Ivory Club by qualified staff of The Ivory Club. The customer hereby expressly accepts full responsibility for the result of these adjustments, with the exception of intent and / or gross error. The costs of these adjustments are borne by the customer. The Ivory Club accepts no responsibility whatsoever for modifications to the delivered products with the exception of intent and / or gross error.

3.16 In the event of non-payment of the invoice within the set period, interest on arrears, equal to the statutory interest, will be due from the due date by operation of law and without prior notice of default. In addition, a flat-rate compensation of 10% is due on the invoice amount.

3.17 The same compensation is due to the seller in case of late delivery that is not due to force majeure.

3.18 The Ivory Club is only obliged to release the goods ordered by the customer if the invoice has been paid in full. The Ivory Club retains the title to all of its goods until they have been paid in full by the customer.

3.19 If the buyer does not collect the goods on the date communicated to him, we reserve the right to consider the agreement as terminated after expiry of a period of fifteen days, without prior notice of default. The storage of the goods awaiting delivery or collection is at the expense and risk of the buyer.

3.20 If we commit to providing services or services, 60% must be paid upon purchase and 40% upon delivery or completion

3.21 In case of non-payment we reserve the right to stop further deliveries, performances and services. In the event of non-payment we reserve the right to consider the agreement legally and without prior notice as being dissolved for the whole or the part not yet executed.

3.22 All goods are shipped at the risk of the buyer, except in case of intent or gross negligence on the part of the carrier. Transport costs are, unless otherwise specified, at the expense of the buyer.

4. THE IVORY CLUB E-SHOP SPECIFICATIONS

4.1 Except special conditions stated on the front of the invoice or the order form and signed for agreement by the customer, only and to the exclusion of any other, the conditions apply which are listed below.

4.2 The specifications and price quotations are based on current values ​​of wages, materials and services. If these changes are made independently of the will of the seller, they reserve the right to adjust prices in a proportionate way. The customer has the right to cancel the agreement within eight days after he has been notified of this price change.

4.3 Complaints regarding shipping | delivery must reach us within eight days after delivery and in any case for the use or the resale of the goods.

4.4 Any protest against the order must be made in writing within eight days after the order confirmation date. You are requested to state the date and number of thus order.

4.5 The goods are only ordered after the conclusion of the agreement and payment of 100% of the invoice.

4.6 Payment of an amount has taken place at the moment that this is credited to a bank account of The Ivory Club.

4.7 All prices are in euros.

4.8 The Price used by The Ivory Club is exclusive of costs that may be incurred in connection with the (execution of the) agreement (for example, entertainment, packaging, transport, insurance, travel and accommodation costs, shipping and handling costs, costs). for a rush order, unless indicated otherwise in writing.

4.9 The Ivory Club is only obliged to release the goods ordered by the customer if the invoice has been paid in full. The Ivory Club retains the title to all of its goods until they have been paid in full by the customer.

4.10 In case of non-payment we reserve the right to stop further deliveries, performances and services. In the event of non-payment we reserve the right to consider the agreement legally and without prior notice as being dissolved for the whole or the part not yet executed.

4.11 All goods are shipped at the risk of the buyer, except in case of intent or gross negligence on the part of the carrier. Transport costs are, unless otherwise specified, at the expense of the buyer.

4.12 In case you do have complaints about our webshop services, do not hesitate to contact us via info@theivoryclub.be We will do everything in our power to treat your complaint within 7 workdays.

4.13 We guarantee that all of our products will match your order and will satisfy your normal expectations given the specifications of the product.

4.14 The consumer will be refunded for the products, if they, with valid proof, are not to be considered in accordance with the normal standards of the product or if they show a hidden defect. Complaints can be sent by mail to info@theivoryclub.be

5. SHIPPING | DELIVERY - e-commerce only

5.1 All goods are shipped at the risk of the buyer, except in case of intent or gross negligence on the part of the carrier. Transport costs are, unless otherwise specified, at the expense of the buyer.

5.2 We will deliver the products which are indicated on your order confirmation. The Ivory Club can, in no way, be held responsible for errors made by the customer concerning the delivery or billing address and for eventual late deliveries or the impossibility to deliver the products ordered, due to that mistake.

5.3 When a product is in stock, it shall be delivered to your delivery address within 3 to 5 workdays. This delivery schedule is an indication and therefore not binding. Deliveries are scheduled during office hours from Monday until Friday (except on holidays).

5.4 If a product is not in stock, the consumer will be notified with an email about another delivery date. In case the consumer doesn’t agree with the delay, the order can be cancelled or the consumer can order an alternative product. The price for the cancelled order will be refunded or, in case of an order for an alternative product, a new invoice will be made or credited, considering the price paid for the product that is cancelled.

5.5  If The Ivory Club is not able to deliver within the agreed time, you will be notified before the delivery term expires. If we fail to deliver within the agreed time, you can decide to cancel your order and you will be refunded within 30 days after cancellation.

5.6 The Ivory Club cannot be held responsible for consequential damage due to late delivery or non-delivery by the courier service that we use. For more information about shipping | delivery, please see here.

6. RETURNS | EXCHANGE - e-commerce only

6.1 Except for Sample Sale dresses, veils and gift cards which are final sale, we accept our products for returns and exchanges if requests are submitted within 14 days of receiving the order (in its entirety). To return or exchange the items, please email us at info@theivoryclub.be with your name, address, order number and the specific item(s) you would like to return or exchange. After we receive the customers written request, we will respond with further instructions about returning thus item(s) to us. 

6.2 After we received the returned item(s) from the customer, we will process the necessary refund due to said customer as soon as possible. He will then be refunded in full to his original form of payment, excluding the cost of the chosen delivery. We will also not refund the cost of returning the item(s) to us. If there was any promotional or other discount when the initial order has been placed, any refund will only reflect the amount of what the customer actually paid. For more information about returns and exchanges, please see here.